The Digital Word of Mouth: How Bad Reviews Break Your HVAC Business

online reputation management

Impressions affect people’s decision making in subtle and less overt ways than we might think. In fact, people’s decisions—particularly when it comes to doing business— are highly impacted by impressions and instinctual reactions. In the digital world, these impressions are largely informed and constructed through the digital word of mouth: your online presence, reputation, and […]